Privacy Policy for Precision Auto

At Precision Auto, located at 5200 East Independence Blvd, Charlotte, NC 28212, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy. If you have any questions or concerns about our privacy practices, please contact us at [email protected] or call us at (704) 555-0123.

Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and vehicle information (make, model, year, VIN). We collect this information when you schedule an appointment, request a quote, or contact us with inquiries.
• Payment Information: When you pay for our services, we collect payment information such as your credit card details or other financial information. This information is processed securely through our payment processing partners and is not stored on our servers.
• Website Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this information.
• Vehicle Service History: We maintain records of the services we perform on your vehicle, including the date of service, the type of service performed, and any parts used. This information helps us provide better service and track the maintenance history of your vehicle.
• Communications: We may collect and store copies of any communications you have with us, including emails, phone calls, and online chat sessions. This helps us improve our customer service and address any issues you may have.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: We use your personal and vehicle information to schedule appointments, perform repairs and maintenance, provide estimates, and communicate with you about your service needs.
• Processing Payments: We use your payment information to process payments for our services.
• Improving Our Services: We analyze website usage information and customer feedback to improve our website, services, and customer experience.
• Marketing Communications: With your consent, we may send you promotional emails about special offers, new services, and other updates. You can opt-out of receiving these emails at any time by following the unsubscribe instructions in the email.
• Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
• Data Analysis: We may use aggregated and anonymized data for internal research and analysis to better understand our customer base and improve our business operations.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission and storage.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need to know the information to perform their duties.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide training to our employees on data security best practices.
• Secure Payment Processing: We use trusted payment processing partners that comply with industry security standards (e.g., PCI DSS) to handle payment information securely.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with various tasks, such as payment processing, email marketing, website hosting, and data analytics. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
• Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Data Portability: You have the right to request a copy of your personal information in a portable format.

To exercise these rights, please contact us at [email protected] or call us at (704) 555-0123. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies

We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information helps us improve the performance of our website.
• Functional Cookies: These cookies allow us to remember your preferences, such as your language settings and login information.
• Advertising Cookies: These cookies are used to deliver personalized advertisements to you based on your browsing behavior.

You can control cookies through your browser settings. You can choose to disable cookies altogether or to receive a notification each time a cookie is set. Please note that disabling cookies may affect the functionality of our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable law. We will post the updated policy on our website and indicate the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Precision Auto
5200 East Independence Blvd
Charlotte, NC 28212
Email: [email protected]
Phone: (704) 555-0123

This Privacy Policy was last updated on October 26, 2024.